Frequently Asked Questions
Everything you need to know about your sweet experience.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic deliveries arrive within 3-7 business days.
What is your return policy for apparel and souvenirs?
We accept returns on unworn and unwashed merchandise within 30 days of purchase. Please ensure all original tags are attached and include your proof of purchase.
Can I ship chocolate items during the summer months?
Yes, we offer specialized cold-pack packaging during warmer months to ensure your confectionery items arrive in perfect condition without melting.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are looking to expand our shipping capabilities to more international destinations in the future.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.